OUR STORE POLICIES

GRO Porcelain has always worked with our customers to ensure you have a fair, rewarding, and enjoyable experience. We conduct business according to these values and are dedicated to providing the best experience. Our store policies are detailed below, please let us know if you have any questions!

 

OUR RETURN POLICY

Everything You Need to Know

If you are not satisfied with your purchase, we will refund you in full once the product is received on our end. Please contact us within 14 days of delivery and ship within 30 days of delivery, Return shipping costs not included.

If your product arrives broken, damaged, or incorrect according to the order, kindly email us photos of the product as well as the box it was received in. We will then reimburse you for the total cost, including the shipping costs. 

If you do not receive your product, please email us and we will contact you immediately. 

 

OUR SHIPPING POLICY

How We Do It

Once an order has been placed, we will contact you with the best shipping rate options. 

Every order is unique. The rate provided is based on the number of products purchased, the weight of products, your destination, and the size of your order. 

Average shipping costs: 

Canada: 15-25 CAD

US: 25-30 CAD